Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to initiate a return.

To be eligible for a return and a full refund, you must first accept delivery of the products. Refunds can only be processed once the items have been returned to our designated return address, which requires the original delivery to be accepted. Please note that refusing delivery does not qualify as a return and will not make the order eligible for a refund.

Returned items must be in the same condition in which they were received, unused, and in their original packaging.

To initiate a return, please contact us at info@creative.lighting. Once your return has been approved, we will provide detailed instructions on where and how to send your package. Please note that returns sent without prior approval will not be accepted. Return shipping costs are the responsibility of the customer.

If you have any questions regarding returns, please feel free to contact us at info@creative.lighting.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; personal care goods such as beauty products; and gift cards. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about whether a specific item is eligible for return.

Exchanges
For product exchanges, please contact us at info@creative.lighting. We will be happy to assist you in finding a suitable replacement.

Refunds
Once we have received and inspected your returned item, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.